Refunds and reprints

Before the book is sent to the printer

You get a full refund any time before your book is sent to the printer. Approving the finished book can send it to the printer straight away, so if you’re unsure, ask before you approve.

To cancel before your book is sent to the printer, email us from the address on your order and include your order number. We’ll confirm the cancellation and refund your original payment method.

After the book is sent to the printer

Once your book is with the printer, we can’t refund it for a change of heart about the style or likeness you approved. We print exactly the proof you approved.

Damaged or misprinted books

Send us a photo within 14 days of delivery. We will reprint the book at no charge. If two reprints fail, we will give you a full refund.

If we can’t make your book

If we can’t finish your book to the standard we promised, we refund you in full.

Address errors

Before your book is sent to the printer, you can send us a new shipping address from your order page. We check it before printing. Open it from Order status, or email us.

If you gave us the wrong address, we can reprint the book for what it costs us to print and ship it. If the mistake was ours, we reprint it free.

Changes before print

Before we draw the pages, you can change the words and what each picture will show. Then you approve them.

After the pages are drawn, two rounds of fixes to the pictures are included before you approve the book for print. A round is one set of requests you send together across the book. Picture fixes cover a likeness that is off, a detail you gave us that is missing, color, lighting and other visual mistakes. They do not rewrite the approved story or add pages.

If a picture still needs help after both rounds, contact us before you approve the book for print. A full refund is available until your book is sent to the printer.

Orders placed under earlier terms keep the change and refund terms they were sold with.

Ask for help

Email hello@mamaitsme.com. Include your order number, and a photo if the book arrived damaged or misprinted.