Refunds and reprints
Last updated: July 23, 2026
Before the book goes to print
You can get a full refund at any time before the book goes to print. You approve the character art and every page first.
After you approve it for print
We cannot refund the book because you do not like the style or likeness. The approved proof is the version we print.
Damaged or misprinted books
Send us a photo within 14 days of delivery. We will reprint the book at no charge. If two reprints fail, we will give you a full refund.
Address errors
If you supplied the wrong address, we can reprint the book at cost. If we made the address error, we will reprint it free.
Changes by book type
Custom books include free revision rounds until you approve every page. Ready-made books use creation retries during the flow. After you approve a ready-made book, it prints as approved.
Ask for help
Email jackma246@gmail.com. Include your order number and a photo if the book arrived damaged or misprinted.